Responsible gambling

Responsible Gaming at 11Croco Casino

At 11Croco Casino, we are committed to providing a safe and responsible gaming environment for all our players. We believe that gaming should be a form of entertainment, not a source of financial or emotional distress.

Set Your Limits

To help you maintain control over your gaming experience, we offer the following tools:

• Deposit Limits: Set daily, weekly, or monthly limits on the amount you can deposit.
• Loss Limits: Establish daily, weekly, or monthly limits on your net loss (deposits minus winnings from deposits).
• Wager Limits: Track and set spending caps for all bets across all games.

Take a Break

Sometimes, it's essential to take a step back. Our responsible gaming tools allow you to:

• Cooling-Off: Temporarily exclude yourself from gaming for 6 days to 6 months.
• Self-Exclusion: Permanently exclude yourself from gaming for a minimum of 6 months.

Session Reminders and Limits

To ensure your safe gaming experience, we provide:

• Session Reminders: Pop-up alerts after 30, 60, or 90 minutes of play.
• Session Limits: Set session duration limits to automatically log you out when reached.

Reality Checks

Stay informed about your balance and time played with our customizable reality checks:

• Balance Check: Display balance every 5, 10, or 30 minutes.
• Time Played Check: Track time spent playing every 5, 10, or 30 minutes.

Affordability Assessment

We take responsible gaming seriously by conducting a thorough affordability assessment before processing large deposits. This ensures that you can afford to play and maintain control over your finances.

Support Organizations

If you're struggling with problem gaming or need guidance, we've partnered with the following organizations:

• GamCare UK (0808 8020 133)
• GambleAware
• NHS Gambling Treatment Clinics
• Gamblers Anonymous
• Citizens Advice Bureau
• ChapterOne

Complaint Resolution

If you have a concern or complaint, please contact us through live chat or email. We'll respond within 48 hours and escalate unresolved disputes to our management team within 7 days.

Remember, gaming should be fun! If you're experiencing any issues or concerns, don't hesitate to reach out for help.